terms and conditions

Company Data

Kingii International S.r.l.
VAT 04783410964
REA: CE-324166
PEC kingii@pec.it

Term of sale

All retail prices include VAT and do not include any taxes, duties and taxes applicable in the country of destination of the products and / or services where this is different from Italy.
These costs, which differ from country to country, are charged to the customer, who is responsible for verifying the amount with the competent customs authorities.
All the products in our shop are actually available at our headquarters.
The shipment will always be accounted for with an annotation in the register of fees.
The invoice request must be contextual to the order or can be requested by the end of the day by replying to the order confirmation email and the same will be sent by email.

The cost of each shipment must be added to the price of the individual product and / or service, the amount of which may vary according to the weight, as well as in relation to the country of destination. The total amount due for the selected products and / or services is clearly indicated and communicated to the Customer at the “check-out”, before payment and the conclusion of the Sales Agreement.

The prices shown on the site are subject to possible variations and / or modifications by Kingii International S.r.l. without any obligation to notify the Customer.

The prices in force at the time of completion of the order, or electronic payment, will apply to the Sales Contracts.
These General Conditions are governed by Italian law as well as each Contract of Sale and subject to Italian jurisdiction. Any dispute relating to the General Conditions or to the Sales Contracts will be devolved to the exclusive jurisdiction of the Court of Milan, without prejudice to the applicability of the mandatory provisions of law for the protection of Consumers.

Complaints

Any complaints can be expressed via e-mail to info@kingii-international.com, or via certified e-mail to kingii@pec.it.
Kingii international S.r.l. is not equally responsible for the contents of the sites present through reporting links within the kingii-international.com website.

Defective merchandise and damaged shipment

In the case of defective goods, the same can be returned to Kingii-Internatioanal.com within 14 days from the date of receipt (the date of storage stop in case of goods not collected by the customer is valid).

The shipping costs, customs duties and packaging for the return of the shipment are charged to the customer who will have to ship the goods via traceable shipping (not by ordinary mail). It is advisable to use the original packaging to return the goods.

If the defect is found, the defective goods will be returned by Kingii International S.r.l.

Refunds are available only in the case of out of stock goods.

What to do in case of damaged shipment

If you receive visibly damaged packages from kingii-international.com, please proceed as follows:

Reject the shipment to the sender. We will take care of the return of the damaged package and re-shipment. If it was not possible to reject the shipment, please contact us and return the goods (at your expense) as indicated above.
If the product is out of stock, you will be contacted to arrange a refund or the first expected delivery date.

Right of withdrawal

Information on the right of withdrawal

Purchases on the Kingii-International.com website are subject to the provisions of Legislative Decree 206/2005 and Legislative Decree 21/2014, which guarantees you the right to withdraw, for any reason, from the purchase contract.

Conditions of the right of withdrawal

The right of withdrawal is reserved only for natural persons, thus excluding purchases made by resellers or by subjects who in any way purchase for resale to third parties.

To be considered eligible for withdrawal:

  • the purchased good must be substantially intact and not used;
  • In the case of inflatable flotation devices, they must be equipped with the original cartridges, intact and not used.
  • It will be necessary to express the desire to withdraw via e-mail at info@kingii-international.com, in response to the order confirmation email.


The shipping costs related to the withdrawal of the goods will be charged to the customer, who will have to ship the goods via traceable shipping (not by ordinary mail).

Upon arrival at the warehouse, the goods will be examined to assess any damage or tampering (the substantial integrity of the returned goods is an essential condition for exercising the right of withdrawal) therefore we recommend the utmost attention in preparing the package, for example using the original packaging.

To exercise this right, you must send a communication to that effect within 14 days from the date of receipt of the ordered goods and send us the goods within a further 30 days.

Procedure to be followed to exercise the right of withdrawal

Send an e-mail to info@ingii-international.com, preferably in response to the order confirmation email or alternatively containing the declaration of wanting to exercise the right of withdrawal, indicating all the required data:

  • order number and order date
  • invoice number (if issued)
  • which products must be subject to withdrawal (identifying them with the article code)
  • your bank details (IBAN code) if you paid by bank transfer (in case of payment by credit card, the refund will be made on the same payment card if still valid).


Then you must wait for a communication from our Customer Service authorizing the return.
Upon receipt of this communication, you must return the returned goods within a further 15 days to the address communicated by Customer Service.

Refund times

Kingii.it undertakes to issue the refund to the Customer within 14 working days of receipt of the goods by crediting the Customer with the amount corresponding to the value of the goods resulting from the invoice. The above amount does not include shipping costs and customs duties. This in accordance with art. 5, paragraph 6, Legislative Decree n. 185 of 22/05/1999.